Professional Profile
Gerald G. Hegele, PHR
3804 Mt. Pleasant Road, Sherrills Ford, North Carolina 28673
Phone/Fax: (704) 489-0583
Creative and seasoned professional with more than 10 years Human Resource and Retail management experience • Spanish and German conversational and reading expertise • Exceptional computer skills, including the use of SAP Systems • Regional Diversity Council member • Expert facilitator, and presenter
Experience
Westin Charlotte Hotel, Charlotte, NC 1/05 to Present
Human Resource Coordinator
Ensure that federal, state, and local laws, as well as, corporate HR-related compliance matters are proactively managed including, but not limited to ADA, EEO, FMLA, and Customer Guarantee of Fair Treatment.
Administer the confidential investigations of all Workers’ Compensation/Unemployment issues, Affirmative Action, EEO, Sexual Harassment, Guarantee of Fair Treatment, and other employee relation issues.
Direct and roll out associate group benefits.
Created database to track performance management documentation for employee roster of 450 Associates.
Instrumental in obtaining 100% participation for corporate employee attitude survey.
Make employee recommendations through applicant pre-screening and interviewing.
Support general administration functions including, but not limited to employee file maintenance and preparation of legal compliance logs.
Schedule, conduct, and track training classes.
Vital role in the implementation of Taleo System, a corporate web-based recruiting system at property.
Most Valuable Professional Nominee, September 2005.
Mitchell Community College, Statesville, NC 8/96 to Present
Continuing Education Instructor
Adjunct Faculty for Serv-Safe and Food Service Cost Control, continuing education for 30-50 adult students per class.
Compass Group, Charlotte, NC 5/00 to 5/03
Assistant Director of Dining Services
Increased retail sales by 18%.
P&L accountability in contract management capacity, balanced knowledge of the business and the HR function to meet business plan. Conducted all HR functions, hiring and training of staff.
Responsibilities included, but not limited to Senior Services, Meals On Wheels, and Christian Academy Contracts, private college board plan, retail food and c-store operations.
Nurtured and directed relationships with clients
Supervised many phases of fiscal planning, budget analysis and reporting related to the company.
Maintained and monitored performance in product and service quality.
Provided leadership and support in new account sales opportunities and openings.
Transformed retail operation into a viable business through branding, marketing, and aggressive menu offerings.
Sodexho-Marriott 12/95 to 5/00
Retail Operations Manager
At UNC-Charlotte:
Responsibilities included multiple c-store operations, along with district training, facilitated Serv-Safe training for the district, 30-50 management personnel, per session.
Decreased cost of goods sold by 10%.
At NC Zoological Park, Asheboro, NC:
Managed human resource process for the entire account, staff of 80+.
Increased employee retention by 50%.
Facilitated workshops within district, including: interviewing and selection, Serv-Safe, and sales based employee scheduling.
Multi-Concept and Multi-Unit responsibility; managed 7 freestanding operations, along with 10 mobile units.
Increased average visitor spending by 25%.
Education
University of North Carolina at Charlotte GPA 3.4
Bachelor of Science in Business Administration
Southern Illinois University
Bachelor of Science in Business Administration Food and Nutrition:
Certifications
Affiliations